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Telecom Analyst (Junior position)


Great Opportunity to grow within a corporate Telecom Group. Junior candidates are more then welcome to apply. 

Qualifications:

Working knowledge of the telephony industry, services, products, concepts and vendor processes
Familiar with integration of various systems (PBX, eCall)
Vendor and project management
On-hands customer service approach
Good verbal and written communications skills
Organized, self-motivated
Ability to manage multiple priorities
Productive working independently or as part of a team
Proficient in use of MS Office products (Word, Excel, etc...)

 

ESSENTIAL DUTIES

 

Monitors telecom service desk queues
Coordinate team, vendor or escalation response for support requests and/or trouble reporting for all service or products or equipment managed within Telecom
Assist with basic administration of the PBX and Voicemail systems, including end user training on features and functionality

Manage cross-vendor coordination for Community acquisition/transition of services and equipment 

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