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IT Services Project Manager

Great IT Project Manager opportunity in Bethesda.

Responsibilities:

IT Support Services Manager Responsible for coordinating and overseeing cross-functional IT teams in Service Desk Support, Enterprise Server Administration, and CIO/Executive Support.
Quality Assurance in servicing a large user community in an NIH institute.
Manages projects and  technical leads and IT specialists in areas of Helpdesk (Windows, MacOS), Linux/Unix Systems, and Bio-Informatics Systems.
Must possess a clear understanding of project management processes, organizational roles and responsibilities, and strong client management.
Provide support services to executive level personnel.  Work closely with executive team in areas related to budget management, information management administration, documents and correspondence. Represents client at various working groups, committees, and interfacing with executives of other departments.
Manages contract performance with SOPs, SLAs, ITIL procedures, and support organizational PMO processes and functions.
Manage Contract Deliverables: Project Management Plan, QAP, Weekly/Monthly Reports.

 

Experience/Skills:

Minimum of 10 years IT experience, preferably in microcomputer and/or Server Administration.
Minimum 5 years as an IT Support Manager.
Experience with managing multiple projects, simultaneously, in an IT Support environment.
Customer Oriented.
Strong Client/Users Relationship building skills, and Inter-personal skills.
CIO/Executive Support experience.
Demonstrated Strong Presentation, Written/ Verbal Skills.
Experience with PMO PMBOK organization support.

 

Technical Skills

M/S Project, Windows, MacOS, Unix/Linux, ServiceNow or Remedy, M/S Office Suite tools

 

 

Education/Certificates

Bachelor degree (or equivalent)
PMP Certification (required)
ITIL (preferred)

 Work Location

Bethesda, MD

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