The Business Analyst will work within the Partner Engagement Team at the Department of Health and Human Services, National Institutes of Health (NIH), Electronic Research Administration (eRA), a Federal government shared service provider of Grants Management services and solutions supporting the research grant portfolios of Federal agencies across the Federal government.
The Business Analyst supports multiple projects concurrently, supports the customer-‐base from all phases of the grants management life cycle, engages in business process analysis in support of the partner agencies to identify ongoing ways to improve services and the operations of the partners, and takes an active role in improving and expanding the service offerings of NIH. The Business Analyst is heavily involved in understanding the partner’s business process, eliciting requirements from partners and its end-‐users, and ensuring that NIH provides the partner with effective tools, solutions and services for managing their research grant portfolios.
● Support and foster partner relationships with partner stakeholders to maintain a clear understanding of status and issues
● Support the NIH eRA Partner Engagement Team members and Federal management to ensure efficient delivery of services to partners, and identify opportunities to improve overall service delivery
● Support the service delivery for partners, tracking and ensuring critical end-‐user issues or concerns are addressed appropriately, and with a consistent high-‐level of responsiveness and customer service
● Identify and communicate partner needs, and work closely with Federal management and NIH eRA Partner
Relationship Managers to obtain the necessary resources to ensure successful service delivery
● Conduct business process analysis sessions with partner agencies and their representatives to identify their business needs from the grant management system and business process perspectives. Representatives will be of varying managements and operational roles across the partner agency.
● Support fit-‐gap sessions and analysis tasks to understand the partner’s business process and grants management processing needs, and identify areas of service delivery that can be provided by eRA, and areas where eRA services can be modified or expanded to fulfill the business areas that cannot currently be supported.
● Gather business requirements while learning the partner’s business processes, understanding their operational functions, and producing fit-‐gap analysis and requirements documentation to properly portray current As-‐Is and To-‐Be business models.
● Conduct business process modeling where appropriate by collecting information pertaining to the business processes, functions, workflows, reports, and other business needs across the partner agency.
● Experience in providing customer support for Federal enterprise level grants management systems
● Experience with supporting the delivery of grants management services and support to Federal agencies
● Experience with supporting systems development projects
● Ability to comfortably interface with senior level management across various Federal departments
● Knowledge of the Federal grants management business process, policies, and grants management systems supporting those processes.
● Experience working with grant-‐making agencies within the Department of Health and Human Services and other
● Ability to effectively communicate with technical and non-‐technical stakeholders
● Strong interpersonal and customer service skills, with a strong confidence working with and interfacing with clients across many different Federal agencies
● Ability to converse on grants business and system requirements, support fit-‐gap analysis sessions covering the grants management lifecycle with various level of representation across Grants, Program and Financial Management offices within Federal Agencies, and the ability to advocate for partner needs
● A team player that can balance the needs of their customer with the needs of the overall program. Self-‐motivated and able to work with minimal supervision
● Experience engaging in business process analysis, understanding the customer’s business process requirements, and
capable of translating those business requirements into business and technical documentation and specifications.
● Excellent verbal and written communication skills, especially in the area of grants management processes.
● Strong conceptual, analytical, and problem solving skills with the ability to put the partner’s needs first when advising and delivering services and solutions.
● Comfortable working with technology, including web-‐based systems and software development and customer relations tools used to document and manage customer interactions and requirements.
● Extremely comfortable in a fast-‐paced environment that requires excellent time-‐management, ability to multi-‐task, and prioritize effectively