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Telecom Analyst

This position reports to a Director or Manager level, with typical responsibilities of providing support for a variety of traditional telecom services and products, as well as other equipment managed under the Telecom umbrella.

EDUCATION & EXPERIENCE

College degree desirable, but not required

3-5 years of Telecom or related industry experience

1-2 years of Customer Service/Help Desk

QUALIFICATIONS

Working knowledge of the telephony industry, services, products, concepts and vendor processes
Familiar with integration of various systems (PBX, eCall)
Vendor and project management
On-hands customer service approach
Good verbal and written communications skills
Organized, self-motivated
Ability to manage multiple priorities
Productive working independently or as part of a team
Proficient in use of MS Office products (Word, Excel, etc...)

ESSENTIAL DUTIES

Monitors telecom service desk queues
Coordinate team, vendor or escalation response for support requests and/or trouble reporting for all service or products or equipment managed within Telecom
Assist with basic administration of the PBX and Voicemail systems, including end user training on features and functionality

 

 

 

 

 

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