View Our Website View All Jobs

Client Support Technician (Help Desk)

The Client Support Technician position is a multi-faceted and dynamic opportunity for a hands-on technical engineer that is looking to be involved in all aspects of technology. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST’s informed.

Job Responsibilities

Deliver personalized IT infrastructure support for XXXXXXcustomer base from a centralized facility using remote capabilities and leading-edge automation tools.
Identify, troubleshoot, research, support and resolve customer IT issues.
Escalate issues to appropriate technical personnel when necessary.

Preferred Working Experience

Active Directory Administration including User Accounts, Permission Delegation & Settings
Basic knowledge in set-up, configuration and troubleshooting of the following:

Firewalls, Switches and Routers.
Anti-Virus Administration & Agent Deployment
Group Policy Object Administration
Print Server Management

Advanced knowledge in set-up, configuration and troubleshooting of the following:

Microsoft Office Suite
Microsoft Desktop Operating Systems
Microsoft Server Operating Systems
Symantec Backup Exec, eVault, Windows Backup
TCP/IP, DNS, DHCP
Remediation of Virus/Malware Infections

Minimum of 3-5 years of career oriented working experience

Required

Bachelor’s degree in information technology or equivalent working experience.
Willingness to work evenings and weekends on occasion.
MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP

Certifications may be supplemented with equivalent working experience but should be obtained during employment with DG

Characteristics

Enthusiastic about working in a fast-paced and ever evolving environment.
Enjoy working with existing clients and eager to engage in new client opportunities.
Service oriented attitude – will do what it takes to get the job done right.
A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.
A passion for sharing information to the team and clients.

Benefits

XXXXXXXX offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.

Read More

Apply for this position

Required*
Apply with
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150