The Client Support Technician position is a multi-faceted and dynamic opportunity for a hands-on technical engineer that is looking to be involved in all aspects of technology. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST’s informed.
Deliver personalized IT infrastructure support for XXXXXXcustomer base from a centralized facility using remote capabilities and leading-edge automation tools.
Identify, troubleshoot, research, support and resolve customer IT issues.
Escalate issues to appropriate technical personnel when necessary.
Preferred Working Experience
Active Directory Administration including User Accounts, Permission Delegation & Settings
Basic knowledge in set-up, configuration and troubleshooting of the following:
Firewalls, Switches and Routers.
Anti-Virus Administration & Agent Deployment
Group Policy Object Administration
Print Server Management
Advanced knowledge in set-up, configuration and troubleshooting of the following:
Microsoft Office Suite
Microsoft Desktop Operating Systems
Microsoft Server Operating Systems
Symantec Backup Exec, eVault, Windows Backup
TCP/IP, DNS, DHCP
Remediation of Virus/Malware Infections
Minimum of 3-5 years of career oriented working experience
Bachelor’s degree in information technology or equivalent working experience.
Willingness to work evenings and weekends on occasion.
MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP
Certifications may be supplemented with equivalent working experience but should be obtained during employment with DG
Enthusiastic about working in a fast-paced and ever evolving environment.
Enjoy working with existing clients and eager to engage in new client opportunities.
Service oriented attitude – will do what it takes to get the job done right.
A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.
A passion for sharing information to the team and clients.
XXXXXXXX offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.