The Software Systems Administrator’s role is to manage and support the member and employee systems of the Credit Union. He/she will be responsible for ensuring that all production schedules are completed successfully and accurately. The Software Systems Administrator will also deliver support to end users in the organization providing assistance/training on the various systems efficiently and effectively in fulfilling business objectives. He/she will be responsible for troubleshooting applications and software to identify defects and influence the development of workarounds in resolving issues related to the systems. The Software Systems Administrator is also responsible for delivery and improvement of in-house and external systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following
Other duties may be assigned.
Remains cognizant of and adheres to policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Software Systems Administrator I Duties
Maintains and supports the Union’s daily/weekly/monthly production schedules for our enterprise-wide scheduler solution to ensure error free processing.
Schedules, performs, and monitors host system backups ensuring security and integrity of Union data.
Troubleshoots and resolves software, operating system, and networking problems.
Supports proper user access to member and employee systems.
Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution.
Tests, fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved.
Provides reports, statistics, and documentation related to member and employee systems.
Supports the efficient operation of the Union’s network, client servers, host system and equipment.
Identifies and learns appropriate software applications used and supported by the organization.
Conceives, designs, and tests logical structure for solving problems by computers.
Participates in a weekly rotated on-call phone support schedule. There will be an additional per diem for each day the person is on-call. This on-call participation
gives our employees 24 hours a day support.
Promotes new uses of information technology within the institution through the support of exploratory and innovative applications.
Stabilizes, Standardizes, and Simplifies (S3) technology infrastructure and applications to optimize support resources.
Projects a positive image of the department in all interactions with other departments.
Software Systems Administrator III includes all of Software Systems Administrator I & II duties and the following:
Oversees the creation and enhancements to daily/weekly/monthly production schedules for our enterprise-wide scheduler solution to ensure error free processing.
Oversees and participates in disaster recovery planning and testing of the host and third party systems (and data) and is an active participant on the recovery teams.
Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
Provides system backup strategies to ensure data integrity and resilience, monitors compliance with the strategies, and when necessary, performs data recoveries.
Creates and implements strategies to provide fast and reliable access to the host and third party information systems.
Creates and modifies systems policies and controls to ensure data integrity, security and legal and regulatory compliance.
Oversees releases and system changes to assess compatibility of hardware, software and operating systems enterprise-wide .
Plans and implements strategies to provide the efficient operation of the company's network, client servers, host system and equipment.
Communicates application problems and issues to key stakeholders, including management, development teams, end users, and department leaders.
Participates in the design, development, and delivery of software applications training programs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Highly self motivated and directed
· Ability to absorb new ideas and concepts quickly
· Good analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks in a high-pressure environment
· Ability to conduct research into software development and delivery concepts, as well as technical application issues
· Ability to present ideas in a business-friendly and user-friendly language
· Very strong customer service orientation
· Excellent written, oral, interpersonal, and presentational skills
· Experience working in a team-oriented, collaborative environment.