Title: IT Manager
Duties: Literally everything. This position supports just about everything technology related in the community. Cisco VOIP phone system, door access control systems, wireless infrastructure, computer/printer support, emergency call system, Point-of-Sale system, TV/cable feeds, LAN/WAN networking, Cisco routers, Cisco switches, wander alert systems, wireless phones, HVAC management systems, A/V event support, server support, Windows desktop O/S, Windows server O/S, and resident computer support and training.
Obviously, we won’t find someone who can do it all. We have vendors that will lend support and training to this position. We would like this person to have some areas of expertise. But where they don’t have expertise, they will work with the vendor to effect a solution. Also, the person currently in this position will be working out of the McLean office, so he can provide guidance and some level of support while they get proficient.
Selling Points: This position is the principal technology support person for a “company” of 200 people at Fox Hill. The grounds are extremely high-end, well kept, and frankly, beautiful. This position is exposed to many different technologies every day and no two days are ever the same. It is not a “desk job” and they will frequently be out and about the campus. This position is supported by corporate IT and our vendors. There is significant opportunity for formal and on-the-job training. They will be exposed to everything from Cisco Unity phone systems to high end auditorium audio/visual systems. This position will be the “owner” of all the technology.
Must Haves: Must be able to work independently. Must have a high sense of urgency. Solid ability to communicate effectively and patiently with seniors, staff, management, and vendors. A broad technical background which can be a mix of hobby and professional. Eagerness to learn. Takes pride in work and work product. They must be mature and level headed. They need to know when to escalate to corporate IT or a vendor.
Ideal Candidates: 1) experienced technology (A/V world, corporate IT world, IT services world) professional looking to take ownership of a wide array of technologies in a role where every day is different and not tied to a desk; or 2) a relatively inexperienced technology professional who has broad (not deep) experience who is looking to get experience with many different technologies.
Obviously the pay is a little on the low side. So our ideal candidate is probably a senior help desk person:
who isn’t looking to be a CIO in 5 years
who doesn’t want to be tied to a desk all day
who likes a lot of variety
who loves technology and wants to learn
who likes be the on-site technology guru
who works well with others who have little technology experience
who takes pride and ownership in his/her systems
who places value on the “second paycheck” (working with seniors and supporting others who appreciate their hard work)
Some sort or Telecom experience highly desired. CISCO VOIP phone experience preferred.